Reporting misuse or illegal content
Did you receive a message through HypeLead that you believe is illegal, fraudulent or breaks our Acceptable Use Policy? Let us know.
Where: info@hypedigitaly.ai, with “Abuse report” in the subject.
What to include:
- why you believe the content is illegal or breaks the rules,
- exactly which content it is: ideally the forwarded message with its headers, the sender’s address and the date,
- your name and email (for reports of some serious criminal offences you may leave them out),
- a statement that you are reporting in good faith and that the information is accurate and complete to the best of your knowledge.
What happens next:
- We confirm that we received your report.
- We review it in a timely, careful and objective way.
- If the report confirms a problem, we may pause a campaign, mailbox or sending, remove content, or suspend or end the customer’s account.
- We tell you what we decided. The customer the decision concerns gets a statement of reasons from us and can challenge it.
- If we learn of a criminal offence that threatens people’s life or safety, we report it to the competent authorities.
You no longer want to receive messages
If messages from a specific sender are simply bothering you, click the unsubscribe link in their message. The unsubscribe takes effect at once and applies to all channels in HypeLead.
If you want us to delete your data, write to info@hypedigitaly.ai.
Contact point for authorities
Authorities of EU Member States and the European Commission can contact us at info@hypedigitaly.ai, in Czech or English. More on the Company information page.
Reporting a security vulnerability
Found a security bug in HypeLead? Thank you for reporting it to us.
Where: info@hypedigitaly.ai, with “Security” in the subject.
What to include: a description of the bug, the steps to reproduce it and what impact it may have.
We ask you to:
- not access or change other people’s data; if you get access by accident, stop and tell us,
- not overload the service or use social engineering against our staff or customers,
- give us reasonable time to fix the bug before you make it public.
We confirm receipt of your report and keep you updated. We will not take legal action against anyone who searches for bugs in good faith and follows these rules. Reasonable time to fix means 90 days from your report; only after that should you make the bug public.
How we protect data is described on the Security page.